Return Policy
Thank you for choosing to purchase our product. We are committed to providing high-quality products and services to ensure your satisfaction. Should you have any dissatisfaction with your purchase, we will do our best to address your concerns.
Return Policy
1. You have the right to request a return within 30 days of receiving the product.
2. To meet the return criteria, you must meet the following conditions:
(1) For hand-painted products, returns and refunds are not applicable unless there are quality issues.
(2) The product must be in its original condition, unused and undamaged.
(3) The product must include all original accessories, tags, and packaging.
3. Before initiating a return, please contact our customer support team with the order details to obtain return authorization.
4. You will be responsible for the shipping costs incurred during the return process and for ensuring the safe packaging and transportation of the returned product. We recommend using a tracking service to ensure the security of the return.
5. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
6. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Additional Notes
Customized or personalized products are not eligible for returns and refunds.
We are unable to provide returns and refunds for product damages caused by improper use or negligence on your part.
You assume responsibility for any lost or damaged products during the return process.
If you have any questions regarding the return and refund policy, please feel free to contact our customer support team.
Exchange Policy
1. We are dedicated to providing high-quality products and excellent customer service. If you are dissatisfied with the item purchased from our store or need to make an exchange, we will do our best to assist you according to the following policy:
2. Eligibility for returns: To be eligible for an exchange, please take note of the following:
(1)The item must be returned within 30 calendar days of purchase.
(2)The item must be in unused, undamaged, and unmodified condition.
(3)The item must include its complete original packaging and labels.
3. Initiating an exchange: If you wish to exchange your item, please follow these steps:
(1)Contact our customer service team, providing details of your order and the item you would like to exchange.
(2)Our customer service team will evaluate your request and provide further guidance.
(3)Return shipping fee: You will be responsible for the shipping fee incurred during the return, unless the item has a quality issue or the return is due to a mistake made by the merchant.
4. Refund process: Once your exchange request is approved, we will process your exchange as soon as possible and send out the new item. If there is any price difference, we will consult with you and make adjustments accordingly. Please note that the refund will be returned to the original payment method.
5. Cases not eligible for exchange: The following cases are not eligible for our exchange policy:
(1)The item has been used or damaged.
(2)The item is missing its original packaging or labels.
(3)The item is a special sale or discounted item explicitly stated as non-exchangeable at the time of purchase.
6. If you have any questions or require further assistance regarding our exchange policy, please feel free to contact our customer service team at any time.
Contact Information:
info@gemoriginal.com